Terms & Conditions
Last Updated: August 11, 2026
Welcome to the New South Environmental website. These Terms & Conditions (“Terms”) govern your use of this website and your interactions with New South Environmental (“New South Environmental,” “we,” “us,” or “our”).
By accessing or using this website, submitting a service request, or contacting us through the website, you agree to these Terms. If you do not agree with these Terms, please do not use this website.
Our Services
New South Environmental provides environmental, pumping, waste removal, and related services, which may include septic tank pumping, FOG and grease trap pumping, RV pump-outs, wastewater removal, water extraction, debris removal, emergency pumping services, and other related services.
Service availability may vary based on location, equipment availability, site conditions, waste type, scheduling, weather, regulatory requirements, and other circumstances.
Information provided on this website is intended to provide a general overview of our services and does not guarantee that a particular service is available for every property, location, or situation.
Service Requests & Scheduling
Submitting a form, requesting a quote, calling our company, or otherwise contacting New South Environmental does not guarantee a service appointment or create a binding service agreement.
Appointments are subject to availability and confirmation by New South Environmental.
Customers are responsible for providing accurate information regarding the property, requested service, tank or system location, waste type, site conditions, access requirements, and any other information reasonably necessary for us to evaluate or perform the requested work.
Estimates & Pricing
Any estimate, quote, or pricing information provided through our website, by phone, by email, or through other communications may be based on the information available to us at the time.
Final pricing may vary depending on factors such as waste volume, tank size, accessibility, site conditions, additional labor, equipment requirements, disposal requirements, travel, unexpected conditions, or additional services requested or required.
Unless expressly stated otherwise in writing, website information should not be considered a guaranteed price or binding estimate.
Property Access & Site Conditions
Customers are responsible for providing safe and reasonable access to the property and the areas necessary for New South Environmental to perform the requested services.
This may include providing access to septic tanks, grease traps, grease interceptors, holding tanks, RV systems, wastewater areas, debris, gates, driveways, or other service locations.
Customers should disclose known hazards, underground utilities, restricted areas, unstable surfaces, animals, access limitations, or other conditions that could affect the safety or completion of the work.
New South Environmental reserves the right to delay, modify, or decline service when site conditions are unsafe, inaccessible, inconsistent with the information provided, or otherwise prevent the work from being performed safely or properly.
Cancellations & Rescheduling
We understand that schedules can change. Customers should contact New South Environmental as soon as possible if an appointment needs to be canceled or rescheduled.
Certain cancellations, missed appointments, or service calls where our team is unable to access the property may be subject to applicable trip, cancellation, or service fees if those fees were disclosed as part of the service arrangement.
Emergency Services
New South Environmental may offer 24-hour emergency pumping and wastewater services for certain situations.
While we make reasonable efforts to respond promptly to emergency service requests, response times cannot be guaranteed. Response times may depend on location, weather, road conditions, equipment and personnel availability, the nature of the emergency, and other circumstances outside our control.
If a situation presents an immediate threat to life, health, fire safety, or public safety, contact the appropriate emergency authorities.
Payments
Customers are responsible for payment for services performed in accordance with the pricing and payment terms communicated at the time of service, through an estimate, invoice, service agreement, or other arrangement.
Additional charges may apply when the actual scope of work differs from the information originally provided or when additional labor, equipment, disposal, or services are required.
Waste Acceptance & Disposal
Certain materials may be subject to restrictions, special handling requirements, additional charges, or applicable environmental and disposal regulations.
Customers are responsible for accurately identifying or disclosing, to the best of their knowledge, the type of waste or materials to be removed.
New South Environmental reserves the right to refuse materials that cannot be safely or legally transported, handled, or disposed of.
Waste and other materials collected by New South Environmental will be handled and disposed of in accordance with applicable requirements and our standard operating procedures.
Website Content
We make reasonable efforts to keep the information on this website accurate and current. However, we do not guarantee that all website content will always be complete, accurate, current, or error-free.
Service descriptions, photographs, graphics, pricing information, availability, and other website content may be changed or updated without notice.
Intellectual Property
Unless otherwise stated, the content of this website—including the New South Environmental name, logos, branding, text, graphics, photographs, designs, and other materials—is owned by or licensed to New South Environmental and is protected by applicable intellectual property laws.
Website content may not be copied, reproduced, distributed, modified, published, or used for commercial purposes without prior written permission from New South Environmental, except as permitted by law.
Prohibited Website Use
You agree not to use this website to:
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Violate applicable laws or regulations
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Submit false, fraudulent, or misleading information
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Attempt to gain unauthorized access to our website, systems, or data
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Introduce viruses, malicious software, or harmful code
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Interfere with the operation or security of the website
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Use website content in a manner that infringes upon our rights or the rights of others
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Third-Party Links
Our website may contain links to third-party websites or services for convenience or informational purposes.
New South Environmental does not control and is not responsible for the content, availability, security, terms, or privacy practices of third-party websites.
Disclaimer of Warranties
This website and its content are provided on an “as available” basis. To the extent permitted by applicable law, New South Environmental makes no warranties regarding the uninterrupted availability, accuracy, reliability, or completeness of the website or its content.
Nothing on this website should be interpreted as professional engineering, environmental, legal, or regulatory advice.
Limitation of Liability
To the extent permitted by applicable law, New South Environmental will not be liable for indirect, incidental, special, consequential, or similar damages arising solely from the use of, or inability to use, this website.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.
Terms governing liability related to services actually performed may also be contained in applicable estimates, work orders, contracts, invoices, or other service agreements.
Privacy
Your use of this website is also subject to the New South Environmental Privacy Policy, which explains how we may collect, use, and protect information provided through our website.
Changes to These Terms
New South Environmental may update these Terms & Conditions periodically to reflect changes to our website, services, business practices, or legal requirements.
Updated Terms will be posted on this page with a revised “Last Updated” date. Continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.
Governing Law
These Terms will be governed by and interpreted in accordance with the laws of the state in which New South Environmental is organized or principally operates, without regard to conflict-of-law principles, except where otherwise required by applicable law.
Contact New South Environmental
If you have questions regarding these Terms & Conditions, please contact.